BandSite.org
BandSite Frequently Asked Questions
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   Service-Related Questions   
   Account-Related Questions   
   Miscellaneous Questions   

Service-Related Questions

What if I already have a website? Can it be imported?
Yes - if your site has a domain name, we can even use that. While there is no way to automatically import standard websites into our system, you can copy/paste the content from your old site onto your new site.

Let's say you have two main sections on your current site - information about past and upcoming gigs, and news about your band. First, notice that we have special modules for each of those two types of items. It'd just be a matter of going to their admin pages, and adding items for each. Simply copy and paste the HTML from the original pages as the body of each item (leaving out headers and footers).

It's a bit of work to convert a site, but it's worth it. It will make your site much more usable, and it will save you time in the long run. Imagine being able to easily maintain your current pages, and to add new pages even easier!

Why do I need to log on to my own website? Who is "admin"?
Remember that websites from us are not your run of the mill sites! You control the destiny of your site, and you can do it yourself -- anytime, anywhere. Obviously you only want certain people to be able to update your site, and logging on proves to the site that you are who you say you are. The "admin" account is the most powerful account - it can do anything to the site that it wants. With our help, you can also create other accounts that have access to update specific areas of your site, without giving them access to the rest of it.
What about the accounts for my fans?
With our interaction package, your band's fans are able to come to the site and create accounts for themselves. These accounts are just like the "admin" account, except that they only have permissions to do basic things such as posting messages to forums. Creating an account gives them an identity of their own for your site, and it encourages community participation. You'll find that this is the most rewarding part of using us to power your site -- it creates a virtual world for them. Encourage your fans to participate in the site - it's a great promotion tool!
I don't like the default template, how do I get another one?
We provide a basic template to get you started with your site. Feel free to use it if you like. If you are skilled with HTML, you can use the theme manager to customize the site to your heart's content. If you know an HTML programmer, they can do this as well.

We also provide site design services for people in your situation. We charge a reasonable fee to our customers, and your design can be as simple or detailed as you wish. Contact us with your ideas and we'll be happy to work with you to create the site you dream of.

What if I don't like the look of a certain page?
You can control the look and feel of most of a page with the theme manager. The important parts are the header,footer, and the content you provide for pages. If there are certain parts about the way BandSite renders a page that are not within your control, feel free to talk to us about it. We are able to customize everything, and we're happy to give you a hand.
I have a great idea for a module, can you make it?
Yes! We built this software completely in house, so extending it with your ideas is easy to do. Whether it's small features or large new functionality, we can work with you for a reasonable fee to create what you want. Again, contact us with any questions you have.
Can I get email accounts at my domain?
You bet! You get unlimited forwarding mailboxes out of the box. Additionally, we can install a web mail facility on your site which allows your mailbox users to view their mail online. This includes 5 POP mailboxes as well. See the webmail page for more information.
I don't like the fact that users can do something. Can it be disabled?
Yes! The default site is fairly full-featured, and users have a lot of nice things they can do. This is a good thing for most sites, as it encourages participation and involvement with your site. If there are things that you'd rather were removed from your site, just ask us and we'll take care of it for you.

Account-Related Questions

How does the pricing work?

The website itself is free; you pay only for hosting. Our base rate covers hosting of the core features, along with free support and software upgrades. There are more upgrades you can purchase for an additional monthly fee.

Additionally, you get two months per year free if you pay by the year. See the pricing page for details.

How often am I billed from BandSite?
This is up to you. To simplify our lives and yours, we prefer to bill in yearly increments. To encourage this, when you pay a year at a time, you get two months free. Note that there is no risk in doing this, if you decide to cancel during that year, we'll refund the prorated remainder.
Why should I tell my friends how much I love BandSite?
Now that your band has the best website in town, other bands will inevitably be asking you where you got your site. We'd love it if you pointed them to us -- and to show you our appreciation, your account will be credited for the amount of their first month's fee for the account you sent our way! All you they need to do is mention you as their referer when they sign up. So spread the word; you'll help them, you'll help us, and you'll get some money!
I have a question, how do I get support?
We try to make it as easy as possible for you to get the answers you need. First things first, check out our support documents -- you may find the answer you're looking for there. We can also be emailed with your questions. Your question will be answered quickly. We offer the best support of any band hosting provider.
I need more than two weeks to decide if I want to buy! Will you keep my site around?
We certainly understand that decisions as important as choosing a website solution can take more than two weeks. There are a lot of factors to consider and options to weigh. Just let us know that you're still thinking about it before your trial is up, and we'll keep your trial site around while you decide.
Is BandSite.org for everybody?

Of course not! As hard as we try, nobody can meet everyone's needs. We want to be upfront with you about our weaknesses. For one, we don't allow customers FTP or shell access to the websites. This means that if you are a programmer, you won't be able to edit files directly or upload your CGI scripts. Also, we do not offer phone support, in order to concentrate our efforts on outstanding email support, so if you hate virtual communications you may want to try someone else.

One other important consideration is our design philosophy. We don't believe in the overly flashy sites that are all too common for bands these days. They're hard as hell to use and they only slow down your fans and potential fans. While Flash can be easily integrated into your BandSite, if you're looking for an all-Flash solution, you'll want to look elsewhere (or to reconsider it, for the sake of your fans :).

Miscellaneous Questions

Who is Entrooftware, LLC?
Entrooftware, LLC is the parent company of BandSite.org. We have years of experience in professional web application development and hosting. We're headquartered in Van Buren, Ohio.
How reliable is the service?
We strive to create the most reliable service on the market. Our systems are constantly monitored for health 24 hours a day. Our core software was started in 1998 and has served half a billion pages since 1999. We bring this experience to giving you the best and most reliable website possible.

We host our dedicated servers with SoftLayer, with our backup server in a different facility. There are many redundant top-quality Internet connections to ensure your site remains accessible.

How do I subscribe for my own BandSite?
Simple! Before you commit to buying, we'd like you to test drive our software for two weeks. When you decide you'd like to purchase it, simply contact us and we'll get you rolling!

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